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Returns & exchanges

How do I return a Charles BowTie watch?

Our main concern is your total satisfaction. Our watches have been controlled and tested by professionnals.

To return any or our product, you may send them back in their original packaging to be eligible for a full refund within 30 days after receive your order. Items that have been worn or watches whose plastic covers have been removed from the top or back or crown are not accepted for returns.

To return a product, please contact our customer service departmenet by e-mail at hello@charlesbowtie.co.uk to inform us about your return. Returns are free and handled by our logistic partner DHL. Once we know that you want to return your product, we will arrange the sending back.

The shipping address is :
Charles BowTie Sàrl
Boulevard des Éplatures 38
2300 La Chaux-de-Fonds Switerland  

Can I exchange a Charles BowTie product ?

Exchanges are free of charge. You may exchange any unused Charles BowTie products in their original packaging within 30 days after you receive your order. To exchange a product, contact our customer service at hello@charlesbowtie.co.uk and we’ll send you a return label to use for the exchange and further instructions. We will send you the new item as soon as we have received and approved your returned item.  

Items that have been worn or watches whose plastic covers have been removed from the top, back, or crown of the watch, are not eligible for exchanges. Items must be returned unused and in their original packaging. In the unlikely case that the item is returned in an unacceptable condition we won't accept the exchange and have to send it back.  

Exchange address:
Charles BowTie Sàrl
Boulevard des Éplatures 38
2300 La Chaux-de-Fonds
Switzerland

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Elegance

After months of prototyping and design, we have finally succeeded in creating a collection that reflects both our values and our take on elegance. In our opinion, elegance is not only a question of style; it is above all a question of attitude. 

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Technique

A Charles BowTie™ watch is not just a design. It is, above all, a quest for quality and finesse. With its ultra-slim profiles and Swiss parts, our Kindgom Collection guarantees high quality and durability in a refined case.

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Swiss company

Our company operates from offices in La Chaux-de-Fonds, Switzerland, a major global watchmaking centre. Our watches are shipped from our premises directly to you without expensive intermediaries. Thanks to our 100% Swiss management, we never take our eye off the essential principles of great watchmaking – namely quality and finish details.

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Fast & secured delivery

We deliver Worldwide in 2-4 business days thanks to our partner DHL Express.

We guarantee your 100% satisfaction and customer support 24/7

Free & easy returns

We offer any returns within 14 days from your home or in the nearest DHL pick up point.

Noblesse is risk free.

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