Can I return a Charles BowTie™ watch?
Our number one priority is your complete satisfaction. Our watches have been checked and tested by professionals.
To be eligible for a full refund, you may return any of our products in their original packaging within 30 days of receiving your order. Items that have been worn or watches whose plastic covers have been removed from the top, rear or crown will not be accepted for return.
To return a product, please contact our customer service department by e-mail at firstname.lastname@example.org to tell us about your return.
Returns are free and handled by our logistics partner, DHL. Once you have indicated that you want to return your product, we will arrange collection.